This privacy policy sets out how Elica Limited uses and protects any information that you give Elica.

Elica is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Elica may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy was last updated on 30th August 2018, previous versions can be obtained by contacting us.

This notice provides information on how we use any personal information we collect about you, your rights to access and correct the information we hold about you and how to contact us for queries or complaints about our use of your personal information, or to unsubscribe from marketing communications. You are also entitled to raise a concern with the Information Commissioner’s Office (ICO) at without first referring your complaint to us if you wish.

This website is not intended for children and we do not knowingly collect data relating to children.

What we collect

We may collect the following information:

    name and job title
    contact information including email address and telephone numbers
    demographic information such as postcode
    copies of correspondence sent to you or received from you

When we collect personal information

Information may be collected directly from you when you interact with us and allow us to do so, for example:

    when you fill out our online contact form
    make a purchase from us
    apply for a role with us
    send or receive an email from us
    attend our events
    from a company that employs you, or your colleague, if you are an employee of our customer

Information may be collected in person, over the phone, through our websites, social media or from something you have posted to us.

We also collect information when you allow others to share it with us via third parties, for example:

    Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

What we do with the information we gather

We only use your data when the law allows us to. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

Where we need to perform the contract we are about to enter into or have entered into with the organisation that you work for.

We may use the information to improve our products and services.

When you sign up to a newsletter or opt-in to our communications by whatever method used, then you are giving us your consent to send you marketing materials by the methods you have chosen (e.g. email or phone call). We will never send you marketing by email or SMS without your consent, and you can withdraw your consent at any time.

We will ensure we have a legal basis to use your personal information for all purposes mentioned in this policy (usually with your consent, further to a legitimate interest assessment, or because the use of your data is necessary to comply with a legal obligation).

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Transfer of personal information outside of the EEA

We do not transfer your personal data outside the European Economic Area (EEA).


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies – We do not use cookies.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Retention period

We only retain your information for as long as is necessary for the purpose for which it was obtained, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Access to your information

You have the right to request a copy of the information that we hold about you (Subject Access Request). Please contact us using the contact details below.

Amendment or deletion of your information

You have the right to request an amendment or deletion of the information that we hold about you. Please contact us using the contact details below. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

As it is important that any personal data that we hold about you is up to date and accurate, if you become aware of any errors or inaccuracies please contact us using the contact details below.

Contact Details

Privacy Officer, Elica Limited, 51 Cambridge Road, Milton, Cambridge. CB24 6AW